Privacy Policy

Last Updated & Effective: September 25, 2026

At EOXO World, your trust and data privacy are paramount. This Privacy Policy details how we collect, use, store, and safeguard your personally identifiable information (PII) when you visit our website, place orders for our memory foam cervical pillows, or communicate with our customer support team.

1. Information We Collect

We collect personal information necessary to fulfill your orders, deliver products safely to your doorstep, and provide tailored sleep ergonomics guidance:

Contact Details: Full name, shipping address, billing address, phone number, and email address.
Payment & Transaction Details: Encrypted transaction tokens processed securely via PCI-DSS compliant payment gateways (Visa, Mastercard, UPI, NetBanking). We do NOT store full card numbers or CVVs on our servers.
Technical & Analytics Data: IP address, browser type, device details, and site usage statistics collected via cookies to optimize site navigation.

2. How We Use Your Information

Your information is strictly used for legitimate business purposes including:

Processing, dispatching, and tracking your pillow orders.
Sending shipping updates, invoice confirmations, and delivery notifications via SMS, WhatsApp, or Email.
Providing customer care assistance for the 100-Night Sleep Trial, exchanges, or returns.
Improving our ergonomic product design based on aggregated customer feedback.

3. Data Protection & Security Standards

EOXO World employs 256-bit SSL (Secure Sockets Layer) encryption to protect all data transmissions across our platform. Your personal information is housed behind firewalls in secured server facilities with restricted physical and digital access.

4. Cookies & Tracking Technologies

Our website uses session and persistent cookies to enhance user experience (such as remembering items in your sleep bag drawer and saving search preferences). You may disable cookies in your browser settings, though certain interactive features may function with reduced performance.

5. Data Sharing & Third-Party Partners

EOXO World does NOT sell, rent, or trade your personal information to third-party marketers. We only share necessary delivery details with trusted operational logistics partners (e.g., Courier partners like BlueDart, Delhivery, Expressbees) for shipping fulfillment.

6. Your Data Rights & Choice

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request full deletion of your account history from our database by contacting our Data Privacy Officer.

Contact Our Data Privacy Officer

Address: A-246, Ground Floor, Sector 69, Noida, Uttar Pradesh - 201301, India

Privacy Inquiry Email: spinecare1986@gmail.com

Helpline: +91 9899661290 | +91 9899661696 (Mon - Sat: 10:00 AM - 6:30 PM IST)